HelixMed respects your privacy. This policy explains how we collect, use, and protect personal information when you visit our website or contact us.
1. Information We Collect
We collect information you voluntarily provide through contact forms, consultation requests, or newsletter subscriptions. This may include your name, phone number, email address, organization, and message.
The website may also record technical information, such as your IP address, browser type, and access logs, to support website operation and security.
Please do not submit medical records or sensitive health information through our contact forms.
2. How We Use Information
We use information to:
- Answer questions, provide product information, and handle your requests.
- Send updates when you subscribe to our newsletter.
- Maintain, secure, and improve our website.
We do not sell personal information or use it for advertising beyond the scope of your consent.
3. Information Sharing
Access is limited to authorized personnel and service providers necessary for website operation, data hosting, or email delivery, within the scope of the purposes described above.
We may disclose information in response to lawful requests from competent authorities.
4. Retention and Security
We retain information for as long as necessary to handle your requests, fulfill the stated purposes, or meet legal obligations. It is then deleted or anonymized as appropriate.
We apply appropriate technical and organizational measures to reduce the risk of unauthorized access, use, or disclosure. However, no method of online transmission or storage is completely secure.
5. Cookies
Our website may use cookies to support its functions and remember your preferences. You can manage or delete cookies through your browser; blocking cookies may affect some website features.
If we introduce analytics or advertising cookies that require consent, we will provide appropriate information and choices before using them.
6. Your Rights and Choices
You may contact us to request access to, correction of, or deletion of your personal information, withdraw consent, or request restricted processing under applicable rules. Certain requests may be subject to legal retention obligations.
You can unsubscribe from newsletters using the unsubscribe link in an email, where available, or by contacting us directly.
7. Contact and Updates
For questions or requests regarding personal information, please contact:
HelixMed
Email: info@helixmed.com.vn
Phone: +84 944 127 313
We may update this policy to reflect changes in our operations or legal requirements. The latest version will be published on this page.